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Our Terms & Conditions, Written for You

When you open an account with prediksi spaceman, you enter into an agreement that protects both your interests and ours.

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prediksi spaceman Our Terms & Conditions, Written for You
TERMS SUPPORT

How to Reach Us About These Rules

Questions about what our Terms & Conditions mean for your account? Our support team is here to clarify eligibility, withdrawal timings, account restrictions, dispute procedures and your rights under these terms. Contact us through the channels below during our operating hours. Players in Surabaya, Bandung and across Indonesia can reach support in English via chat, email or ticket.

Team online

Live Chat

Open the chat widget in the lobby and select 'Terms & Conditions' from the topic menu. Response time is typically under 2 minutes during operating hours.

Email Support

Send your question to [email protected] with 'Terms & Conditions' in the subject line. Expect a reply within 4 business hours.

Account Help Page

Visit the Help section inside your account and browse the Terms & Conditions FAQ. Answers to the most common questions are posted there.

SECURITY AND YOUR DATA

How We Handle Your Information Under These Terms

Our Terms & Conditions include commitments to data security, account verification and dispute fairness. We encrypt all deposits and withdrawals, log every transaction, and store your payment details securely offline.

Account Verification

Before your first withdrawal, we verify your identity and registered payment method. Upload a government ID via your account settings; most verifications clear within 2 hours.

Transaction Logging

Every deposit, bet and withdrawal is logged with timestamp and payment rail. Your account statement shows the full history; download it anytime from your wallet.

Data Retention

We keep account data and transaction records for 5 years after closure to meet legal obligations and support dispute resolution. After 5 years, data is securely deleted.

Dispute Escalation

If you contest a payout or believe a term has been misapplied, file a dispute ticket in your account. We investigate and respond with a written decision within 7 business days.

Password & Session Security

Your account is protected by your password and two-factor authentication. Sessions expire after 30 minutes of inactivity for security; log back in to resume play.

Change of Terms Notice

If we amend these Terms & Conditions, we email you 14 days in advance. Continued use of your account after that date means you accept the new terms.

Frequently Asked Questions About Our Terms

Below are questions players ask most often about eligibility, account rules, deposits, withdrawals, disputes and what happens if we need to close an account. If your question isn't here, reach out to support.

You agree to be of legal age, to provide true information, to use the account only for yourself, and to comply with all local laws. You also agree to our rules about multi-accounting, bonus abuse, collusive play and fraud. Breach of these terms can result in account closure and forfeiture of balance.

You can withdraw your balance anytime, but your account must be verified (ID and payment method confirmed), and you must not be in breach of these terms. Some game features or promotional amounts may have play-through requirements; check the terms of each offer before accepting.

After you request a withdrawal via DANA, OVO, GoPay or QRIS, we process it within 24 hours. The funds then reach your registered payment account within 1–3 business days, depending on your bank or wallet provider.

Contact support immediately with details of the transaction, game round or account event in question. We investigate within 7 business days and send you a written response. If the dispute is not resolved to your satisfaction, where local law permits, you may pursue arbitration.

We may suspend or close your account immediately if we detect fraud, multi-accounting, use of stolen payment details, or other serious breaches. We will notify you of the closure and the reason. If you believe the closure is in error, you may appeal by contacting support with evidence.

We notify you by email at least 14 days before material changes take effect. You may review the new terms in your account settings. If you continue using your account after the 14-day notice, you accept the updated terms. You may close your account before that date if you disagree.

Your data is used for account management, payment processing, fraud prevention and legal compliance only. We encrypt all sensitive information and store payment details offline. We do not sell or share your data with third parties except where required by law. You can request a copy of your data or ask for deletion by contacting support.