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How We Protect Your Privacy

Your account, payment details and withdrawal history stay secure on our platform. We use encryption across all data transfers, keep your DANA, OVO, GoPay and QRIS transactions separate…

Encrypted account accessTransparent data retentionClear withdrawal verificationYour access rights
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PRIVACY CONTACT

How to Request Data Changes or Report Concerns

Team online

In-Account Data Portal

Open your account, go to Settings > Privacy & Data, and view, download or request corrections to your personal information. Changes take effect within one business day.

Email Support

Send data-access requests to [email protected]. Include your account username and the specific data you want to review or correct. Response within 48 hours.

Live Chat

Available Monday–Friday, 09:00–18:00 Indonesia time (WIB). Our team can walk you through privacy options and escalate requests directly to our data compliance officer.

SECURITY & TRANSPARENCY

How We Handle Your Privacy in Practice

Encryption on All Transfers

DANA, OVO, GoPay and QRIS transactions use SSL encryption from your device to our payment gateway. Your card or wallet details are never stored on our servers; only a secure token linked to your account.

Cookies & Session Tracking

We use essential cookies to keep you logged in and optional cookies to remember your game preferences. You can disable non-essential cookies in your account settings without losing access to withdrawals or account features.

Account Verification & Payouts

Before approving your first withdrawal, we verify your identity using the name and address on file. This process takes 1–2 hours during business days. We keep verification records for 12 months to prevent fraud.

Data Retention & Deletion

Active accounts retain full history. When you close your account, we anonymise personal identifiers after six months and delete the rest. You can request early deletion by contacting support; some data may be retained for legal compliance.

Third-Party Payment Partners

DANA, OVO, GoPay and QRIS partner banks process deposits and withdrawals. They follow their own privacy policies. We only share account balance and transaction confirmation data needed to complete your transfer.

Report a Privacy Issue

If you notice unauthorised access, suspect data misuse, or have privacy concerns, email [email protected] immediately. We investigate within 24 hours and notify you of our findings.

Privacy Policy Questions

We anonymise your personal information after six months. Your name, email and address are removed; your gameplay record and withdrawal history remain in anonymised form for fraud prevention. You can request faster deletion by emailing support, though some data may stay for legal compliance.

Yes. Go to Settings > Privacy & Data in your account to download your full data profile, including personal details, payment history and login records. You can also email [email protected] with your username and we'll send a complete export within 48 hours.

Payment details are encrypted and stored separately from your game activity. We never store your card number or wallet password. Only a secure token linking to your account is kept, so only you and authorised payment partners can access your deposit history.

We retain full withdrawal records for active accounts for 12 months after each transaction. Closed accounts keep anonymised payout data for 12 months to prevent fraud, then delete it. You can view all your withdrawals in your Account History anytime.

Email [email protected] or call our support team Monday–Friday, 09:00–18:00 WIB. Describe the issue and include your account username. We investigate within 24 hours and inform you of findings and any steps we've taken.

We do not sell your personal data. We share anonymised gameplay trends with DANA, OVO, GoPay and QRIS partners only to detect fraud. Where local law permits, we may comply with lawful government requests, but we do not disclose your data to marketing or analytics firms.

Yes. Essential cookies keep you logged in and cannot be disabled. Optional cookies for preferences can be turned off in Settings > Privacy > Cookie Preferences. For email, use the unsubscribe link in any message or go to Settings > Notifications to control promo frequency.